Work Remotely? [Yes/No]: Yes

Job Role: Customer Service Representative

Company: Extend Your Team

Work Hours and Schedule: Clients will be in the U.S. timezones (GMT - 4 to GMT - 7)

Work Duration: Long-term/part-time posts available too

Rate or Salary range:$4-5/hr

Commission Based only? [Yes/No]: No

Description/Information:

Being driven, passionate and genuine is what connects us. If this describes you, then it’s time for you to join us!

We are very excited to be launching in a few weeks and getting clients. We are building a database of the best VA's the Philippines has to offer.

Here you’ll find a place where you can nurture your talent and learn new ones as you go. You’ll get the chance to connect with other like-minded VAs and be able to work with an amazing team who are committed to their work, have a sense of purpose and can handle adversity with humor and grace.

We will be a premium agency where you are not "the assistant in the Philippines" but a valued member of the client's team.

How are we different?

On-time Pay - We charge our clients upfront so you are paid on time

Unlimited Online Training - After 4 months with the same client, access to world's #1 training platform

No Ghosting - We will not allow any client to ghost and not pay.

Monthly Support - We will check in with you regularly to make sure you are successful

Assistance with onboarding - We will help you get set up with your clients using standard checklists we have

What we expect?

Commitment to client success - In these tough times, we all need to go the extra mile

Expertise in your field - No claiming you are an expert if you are not. This is the #1 company complaint.

Willingness to learn - No one can know everything. All we ask is for a willingness to learn and try new things

Work U.S. hours - Clients will be in the U.S. timezones (GMT - 4 to GMT - 7)

Willingness to admit mistakes - Mistakes are o.k. We all make them. It's important to admit, fix, and learn.

You might be asking yourself, “Do I have what it takes?” We think you do. Below are the responsibilities and qualifications for the role we’re looking for. Browse through it and let us know which of these suits you best. We can’t wait to meet you!

Customer Service VA

Responsibilities:

• Manage incoming calls/chats/emails and customer service inquiries
• Identify and assess customers’ needs to achieve satisfaction
• Has knowledge of commonly-used concepts, practices, and procedures within a specific field
• Rely on instructions and pre-established guidelines to perform the functions of the job
• Gives necessary reports to the supervisor or manager
• Ensure excellent service standards and maintain high customer satisfaction
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and/or orders
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Qualifications: Proven customer support experience Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Ability to multi-task, prioritize and manage time effectively Ability to communicate in English; both written and conversation