KEY RESPONSIBILITIES:

The VA may assist the client with:

• Project management and organization- to facilitate on-time project and goal completion.
• Personal and business calendar management- scheduling and coordinating appointments as necessary; proactively monitoring the client’s calendars to identify potential conflicts and ensure the team is maximizing the client’s time.
• Research- This may include research on events, travel, projects, etc. Provide research results to the team members within established time frame.
• Purchases- ensuring specifications of the purchase meet the client’s satisfaction.
• Expense reporting and organization of expenses as necessary.
• Administrative tasks- this may include but is not limited to inbox management, calendar management, transcription, standard business correspondence, research and data entry.
• Email inbox management- this may require, among other responsibilities, responding to and organizing emails as necessary, based on specific guidelines provided by the client.
• Social media management and marketing
• Attend Meetings virtually - as requested by the client. Draft agendas, take meeting minutes and provide follow up as required.
• The VA must provide continuous clear communication about task status, needs, and questions to their clients. They should
• acknowledge all tasks assigned within the established time frame
• ensure that they understand expected due dates, and communicate any changes or delays with the client
• ensure the client is aware of their hour usage and renewal dates by sending a Weekly Usage Report, and if requested, end of day reporting.
• The VA should be open to feedback from the Account Supervisor on KPIs, task quality and time management
• The VA will reach out to the Account Supervisor whenever they need additional task support, or client coverage during a vacation or illness. The Account Supervisor will facilitate assistance from other VA's.
• Other duties as assigned.

DESIRED SKILLS AND ATTRIBUTES:

• Clear, precise, excellent, proactive and professional written and verbal communication skills
• Ability to organize and effectively prioritize tasks
• Ability to multi-task with various programs and learn new programs as required
• Must have meticulous attention to detail, along with the ability to comprehend difficult tasks
• Capable of responding to stress in a fast-paced environment
• Strong interpersonal skills and ability to quickly develop working relationships
• Affable and enthusiastic attitude towards teamwork
• Internet/Web savvy