Hiring Tier 3 Customer Service Agents.

Perks:

• Compensation: Php 50K-65K per month
• This is a home-based job directly with a US-based client
• With paid leaves (minimal)
• The job is challenging and dynamic.
• 20% voice and 80% non-voice (chat, emails, research, product improvement, analysis)

About the Company: CozyMaid is a US-based nationwide home cleaning platform that connects clients who want to book cleanings and independent contractor cleaners who want to accept cleaning jobs.

About the job:

• Help customers & cleaners who have questions related to appointment scheduling, billing, using the website, complaints, and disputes.
• Routinely assist in product development, feedback, and company projects
• 4 days 12-hour shift (inclusive of 1-hour unpaid lunch) scheduled within business hours: US PST Time Zone 5AM-10PM Mon-Sun

Minimum requirements:

• fluent in written and spoken English
• comfortable with numbers (estimates and statistics)
• critical and logical thinker (we don't have policies - you will be making a lot of decisions on your own)
• wants a challenging complex job. This is NOT an easy nor your typical customer service job.
• minimum typing speed: 45 WPM

NOTE: 1.This is not a part-time or temporary job. We only hire those who have plans to stay for at least 2 years (even after the pandemic). 2. The hiring manager ONLY contacts those who have passed. If your submission is accepted, you will be contacted for an interview within 3-5 days from submission. 3. I've included all the information that you'll need. If you have more questions, please ask the hiring manager once you're scheduled for an interview. Good luck!