WE ARE HIRING for CSR's!!! Work Remotely? Yes Job Role: CUSTOMER SERVICE REP | LONG TERM Company: BrightDrop Virtual Assistants Work Hours and Schedule: 40 hrs/week ( US business hrs ) Work Duration: Full-time Rate or Salary range: 32,000 - 37,000 PHP/month Commission Based only? No

Our client provides customer retention solutions for the automobile industry including Manufacturers and Dealerships in the US. Some of the services they include: • Inbound Appointment Call Scheduling • Recall Support • Service CRM Tools • Outbound Call Campaigns • SMS Texting Platform (Advisor to Consumer)

RESPONSIBILITIES: In this role consultants will accept and handle inbound calls from dealership customers with the intention of a final resolution. This includes: • Inbound Appointment/ Advisor/ Dealership Requests • Coordinate / Schedule Customer Service Appointments • Recommending Additional Service Needs (Presell) • Use Scripts to Help Guide Each Call • Manage and Document Process in respective CRM tool and Software(s) • Performing other duties as needed and assigned by supervisor

TRAINING: • Two week paid training class • Specialized phone equipment may be required but will be provided if hired (hard phone, software, etc)

REQUIRED EQUIPMENT: • Hard wired internet • Laptop or desktop Windows 7 or better NO Macs!!!

QUALIFICATIONS: • 35+ WPM • Professional and friendly phone skills ( BPO experienced preferred ) • Ability to work a flexible schedule • Ability to multi-task and utilize multiple software(s) (concurrently)

TWO STEPS REQUIRED TO APPLY!

1. Write 3-4 Paragraphs about your work history. Be sure to include details related jobs and use proper grammar. Grammarly.com can help with proofreading.
2. Submit Video Recording – Make a 1 – 2 minute video describing your work experience using your computer. Upload the recording to google drive and send the link. This allows the client to see and hear your verbal English skills.

Thanks for Looking!