Work Remotely? [Yes/No]: Yes Job Role: Customer Support Company: Hoptix Work Hours and Schedule: 8:30 AM - 5 PM EST Work Duration: 7.5 hours per day Rate or Salary range: Php 25K or more Commission Based only? [Yes/No]: No

Description/Information: We're looking for someone to handle all incoming calls on a daily basis. You'll be working with our customers to support them, ensuring their needs are met or redirecting their inquiries. Internally, you'll be scheduling our technicians and team of subcontractors to keep everything running smoothly, and working with both sales and accounting to ensure a smooth flow of communication.

You'll need to be able to keep up with a rapidly growing company. A day in the life:

• Comfortable answering all incoming calls and or redirecting
• Scheduling everyday tasks for technicians (service calls, security installations, fire turn-ons, daily tasks, and projects)
• Schedule jobs with sub-contractors - Forecast scheduling for construction jobs
• Handle incoming inquiries (phone and email), redirecting if needed, providing support where possible to solve issues
• Handle new customer setups in systems (ActiveCampaign and QuickBooks online)
• Create new customer contracts, renewals, upgrades
• Work with accounting on billing, ensuring upsells are taken care of
• Document all communication in ActiveCampaign Who you are.
• You need to be highly organized and detail-oriented, and comfortable working in a fast-paced environment and managing multiple things at a time.
• Confident dealing with customers, technicians and co-ordinating within a team environment. What you’ve done before.
• You've had a strong background in customer service, administration and have more recent experience in project management or coordination type roles.
• You've had experience leading and managing people, along with systems and processes.
• You have experience in scheduling.
• Preferred knowledge within the security industry. Other stuff.
• Hours: EST 8:30am to 5:00pm
• Start Date: ASAP