C9Digital Needs Full-time Account Manager

Job Title: Account Manager Salary: Php 40,000 – Php 100,000 / month (depending on experience) Job Category: Full-time, Work from Home Setup Work Schedule: 9AM - 6PM Pacific Standard Time (12AM – 9AM Philippine Time)

C9Digital is one of the fastest-growing remote digital marketing companies in the Philippines. We are a community of Filipino remote superstars who prefer lifestyle-driven work opportunities in the digital marketing space. All employees of C9Digital enjoy generous compensation packages, paid time offs, and flexibility to work anywhere in the world!

JOB OVERVIEW:

We are currently looking for an Account Manager to create long-term, trusting relationships with our client's customers. The successful candidate will be working directly with end-clients, directly reporting to our client to further understand the concept of the project and create a roadmap and timetable for success. The Account Manager will communicate projects and scope of work to the WordPress Developer. Applicants for this role MUST BE knowledgeable in Programming Languages to effectively communicate with end-clients.

RESPONSIBILITIES & DUTIES:

• Be the primary point of contact, communicate with end-clients to understand their needs and requirements, and build long-term relationships with end-clients • Help end-clients through email, phone, online presentations, screen-share, and video • Ensure the timely and successful delivery of projects from client needs and objectives • Communicate clearly the progress of projects to internal and external stakeholders • Collaborate with the WordPress Developer to facilitate client need fulfillment. • Collecting and analyzing data to learn more about end-client preferences. • Maintaining updated knowledge of company products and services. • Resolving complaints and preventing additional issues by improving processes. • Identifying industry trends. • Acting as a client advocate with a focus on improving the client experience. • Ensure proficient quality on all client projects. • Reports directly to client’s company Project Manager • Understand Web builds from start to finish • Understand how to facilitate web requests to team members and stakeholders • Identify simple and complex website plugins • Create a sitemap as a result of talking with end-clients • Able to render an extra hour when needed as the company operates 9AM-6PM PST.

QUALIFICATIONS:

• Bachelor's degree in sales, communications, or related field. • Proven work experience in account management (minimum of 3 years) • Web design development knowledge (3-5 years) • Excellent English communication skills (verbal and written) • Salesmanship, persuasion skills, cross-functional expertise within digital marketing area. • Ability to collect, track, and analyze large amounts of data. • Adaptability and strong problem-solving skills. • Excellent active listening skills. • Ability to build rapport and collaborate with others within the company and externally.

INTERESTED APPLICANTS MUST SUBMIT A 3-MINUTE VIDEO INTRODUCTION (great chance to stand out and not only show your skills, but also your personality) together with your UPDATED RESUME.

NOTE: Incomplete applications will NOT be entertained.

Thank you!