KEY RESPONSIBILITIES:
The VA may assist the client with:
- Project management and organization- to facilitate on-time project and goal completion.
- Personal and business calendar management- scheduling and coordinating appointments as necessary; proactively monitoring the client’s calendars to identify potential conflicts and ensure the team is maximizing the client’s time.
- Research- This may include research on events, travel, projects, etc. Provide research results to the team members within established time frame.
- Purchases- ensuring specifications of the purchase meet the client’s satisfaction.
- Expense reporting and organization of expenses as necessary.
- Administrative tasks- this may include but is not limited to inbox management, calendar management, transcription, standard business correspondence, research and data entry.
- Email inbox management- this may require, among other responsibilities, responding to and organizing emails as necessary, based on specific guidelines provided by the client.
- Social media management and marketing
- Attend Meetings virtually - as requested by the client. Draft agendas, take meeting minutes and provide follow up as required.
- The VA must provide continuous clear communication about task status, needs, and questions to their clients. They should
- acknowledge all tasks assigned within the established time frame
- ensure that they understand expected due dates, and communicate any changes or delays with the client
- ensure the client is aware of their hour usage and renewal dates by sending a Weekly Usage Report, and if requested, end of day reporting.
- The VA should be open to feedback from the Account Supervisor on KPIs, task quality and time management
- The VA will reach out to the Account Supervisor whenever they need additional task support, or client coverage during a vacation or illness. The Account Supervisor will facilitate assistance from other VA's.
- Other duties as assigned.
DESIRED SKILLS AND ATTRIBUTES:
- Clear, precise, excellent, proactive and professional written and verbal communication skills
- Ability to organize and effectively prioritize tasks
- Ability to multi-task with various programs and learn new programs as required
- Must have meticulous attention to detail, along with the ability to comprehend difficult tasks
- Capable of responding to stress in a fast-paced environment
- Strong interpersonal skills and ability to quickly develop working relationships
- Affable and enthusiastic attitude towards teamwork
- Internet/Web savvy
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