Full-time Home-based Customer Support Consultant (2 VA needed)

𝐖𝐄’𝐑𝐄 𝐇𝐈𝐑𝐈𝐍𝐆!! 𝗝𝗢𝗕 𝗥𝗢𝗟𝗘: Home-based Customer Support Consultant (2 VA needed) 𝗝𝗢𝗕 𝗖𝗢𝗗𝗘: SSCSC02242021 𝗦𝗖𝗛𝗘𝗗𝗨𝗟𝗘: M-F, 9 AM TO 6 PM (Sydney Time) 𝗪𝗢𝗥𝗞 𝗗𝗨𝗥𝗔𝗧𝗜𝗢𝗡: Full Time 𝗥𝗔𝗧𝗘 / 𝗦𝗔𝗟𝗔𝗥𝗬 𝗥𝗔𝗡𝗚𝗘: 800 AUD/month (𝑷𝒍𝒆𝒂𝒔𝒆 𝒓𝒆𝒂𝒅 𝒕𝒉𝒆 𝒒𝒖𝒂𝒍𝒊𝒇𝒊𝒄𝒂𝒕𝒊𝒐𝒏 𝒄𝒂𝒓𝒆𝒇𝒖𝒍𝒍𝒚)

The 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐧𝐭 will provide first-level support and training services to ensure users and clients have a positive support experience and assist in the development and delivery of our industry-leading software solutions.

𝗦𝗞𝗜𝗟𝗟𝗦 𝗔𝗡𝗗 𝗥𝗘𝗤𝗨𝗜𝗥𝗘𝗠𝗘𝗡𝗧𝗦: • The candidate must possess at least a College Diploma, Bachelor’s Degree, or higher in any field. • Minimum of 3 years working experience in Sales (BPO industry), with a well-proven track record. • The candidate MUST be fluent in English. American / English accent is preferred. • The candidate must be excellent in written communication and with confident speaking skills. • The candidate must have a face-to-face interpersonal communications skills • Proficient in the use of Google Drive Suite products. • Excellent organizational and time management abilities • Excellent problem-solving ability with a flexible approach and lateral thinker • Team orientation with strong people and customer focus • An ability to build relationships at all levels with both internal and external users • Back up internet

𝗖𝗢𝗥𝗘 𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦 𝗜𝗡𝗖𝗟𝗨𝗗𝗘:
• Have a sound understanding of how our platform works • Provide first-level client support for queries over the phone, by email, or video call. • Logging of problems and resolution outcomes into the CRM support database. • Replicate customer’s problems to gain a better understanding of support requests. • Handling problems and queries reported by customers in a timely and professional manner • Escalate support incidents to senior support consultants when necessary. • Monitor problems and queries reported by customers. • Assist with data migration tasks. • Maintain and update technical reference material including standards documents, software release notes and reference guides materials into the Zendesk Knowledge base system. • Assist in quality assurance of new software releases and client-sponsored enhancements. • Assist in general Customer Support activities and general administrative duties • Provide feedback for improvements to existing applications, systems, and operations

𝗧𝗢 𝗔𝗣𝗣𝗟𝗬: Send your CV in MS Word format and your audio resume to us. Please add 'JOB CODE- Your Full Name' in the subject line of your email. Prepare a 1-3 audio resume highlighting your work experiences and skills.

𝐃𝐔𝐄 𝐓𝐎 𝐓𝐇𝐄 𝐕𝐎𝐋𝐔𝐌𝐄 𝐎𝐅 𝐀𝐏𝐏𝐋𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒 𝐖𝐄 𝐑𝐄𝐂𝐄𝐈𝐕𝐄 𝐃𝐀𝐈𝐋𝐘, 𝐖𝐄 𝐖𝐈𝐋𝐋 𝐎𝐍𝐋𝐘 𝐂𝐎𝐍𝐓𝐀𝐂𝐓 𝐒𝐇𝐎𝐑𝐓𝐋𝐈𝐒𝐓𝐄𝐃 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄𝐒. 𝐓𝐇𝐀𝐍𝐊 𝐘𝐎𝐔!