Hiring email customer service agents

Work Remotely? Yes Job Role: Email Customer Service Agents Work Hours and Schedule: Schedule is scaattered from Monday to Sunday either morning or graveyard shift with 2 days off depending on your weekly shift.

Work Duration: 8 to 10 hours a day (Full-time)

Rate or Salary range: $5/hr

Commission Based only? No

E-mail Customer Service Agents

Are you passionate about providing customer support?

We are seeking a full-time customer support representative for a long-term position who is familiar with email-based customer service. When hired, the job would require you to assist the customers via email and update the customer records using a CRM called Kayako. The CSR team also handles QA calls for our phone support team.

Moreover, you should be able to support office duties including the following:

• Work well independently as well as a part of a team.

• Able to communicate discrepancies with the team or team lead.

• Maintain regular consistent and professional attendance, punctuality, and performance.

• Able to multi-task, both the number of people needing your attention and the number of tasks needing to be completed by you with each person.

• Maintain files with appropriate version control.

• Effectively manage own time and respond to updated task priorities.

• Follow-up on “loose ends” and complete tasks without needing step-by-step instructions or reminders.

Requirements:

• Work full-time supporting this program during the assigned shift without schedule conflicts (e.g., no other work commitments, personal tasks, or commuting).

• Have regular access to a high-speed, stable internet connection.

• Successfully complete an MS Excel screening task that takes approximately 15 minutes.

When you submit your application, start your answer to the field "Tell us anything about you, or anything you'd like to share." with "I am + FirstName Lastname". Feel free to ask if you have questions. If someone referred you to us, kindly indicate in your cover letter as well by adding "I am referred by ROLE-First Name Last Name" as the last sentence of your last paragraph.