Immediate opening for a full-time call center support agent position

Customer Support

Job Description Immediate opening for a full-time call center support agent position within the Operations Department. This position is for someone who has exceptional verbal and writing skills and can multitask, has strong organizational skills, pays attention to detail, and works under minimal supervision. The ideal candidate will have a cheerful and clear English speaking voice.

About Us

We are a rapidly growing technology company with headquarters in Los Angeles, California, USA. Our cloud-based products and services are industry-leading and enjoyed by customers in over 150 countries. We are expanding and are building a development center in the Philippines.

Job Requirements

Excellent organizational skills Excellent communication skills Must be highly organized and detailed oriented Steller command of English verbally and writing Excellent troubleshooting, communication and customer service skills. Strong ability to resolve problems quickly. Strong ability to perform well under pressure. Self-motivated team player, able to set priorities and manage to deadlines Flexible and adaptable to changing duties and responsibilities Strong ability to multitask and prioritize Can-do and cheerful attitude Team player

Other Requirements

Access to a reliable high-speed Internet connection. Latest model computer (preferably Core i3 or higher, and at least 8GB ram) Available for scheduled and ad-hoc calls / meetings / chats during weekdays working. Quiet work space Good quality noise-canceling headset

Responsibilities

Manages inbound and outbound calls within the department SLA (First Call Responsibility) Respond to customer questions via email and live chat Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Handle calls within SLA Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our internal database in a comprehensible way Create and maintain reports Support senior management with special projects.. Work hours are weekdays 8am to 5pm Pacific Standard Time (12mn --9am Manila Time).

How to apply

Submit your resume and photo in a PDF format. Submit a cover letter in PDF format letting us know why you are interested in this position and why you would be a good fit. If you have customer service experience please let us know how you stand out from the rest. Provide a photo of your workspace

Salary and Benefits

125 PHP hourly rate Hourly Full time (40 hours minimum, more if you want) 13 month pay PTO days (1 day per month to accrue for 12 months then cashed out at the end of the year) Available after 90 days of employment 6 Paid US holidays Healthcare available after 90 day positive review Possible annual performance bonus

Please note: As experience rarely measures up to true talent, keep in mind these qualifications are meant as guidelines only. If you feel you possess the talent, but not all the years of experience, feel free to contact us. We are always on the lookout for the truly gifted.