Seasoned Customer Service Specialist to join our team in a full-time role

Rate: $5/Hr w/ Health benefit and Commission Customer Service Representative

We are looking for a seasoned customer service specialist with high integrity and accountability to join our team in a full-time role.

Your Duties and Responsibilities:

• Daily personalized callbacks for high ticket orders to provide best in class post-sale flow
• Fielding chats during business hours
• Responding to Zendesk tickets according to our SLA standards
• Answer and process issues from customers during business hours
• Liaise with freight carrier reps regarding freight and delivery status
• Liaise with team members about status and particulars of orders in production
• File and follow up on freight claims with freight carriers, follow until paid
• Proactively generate positive reviews through follow up the flow
• Assist in follow up calls to customers in process of checking out (commission for conversions)

Has the qualifications:

• Tech-Savvy
• Familiar with Zendesk & Google Suite
• Excellent written and verbal communication skills
• Strong attention to detail and organizational skills
• Must be self-motivated, tenacious, and a self-starter
• Goal-oriented with a positive attitude and high energy
• Ability to work in a fast-paced environment
• Available for video calls
• Has at least 5mbps internet speed, i3 Processor, and 8gb RAM
• Can work 8:00 am - 5:00 pm PST

There will be a probationary period but this is a long-term position with opportunities for personal and professional growth. We are committed to growing all our team members into better versions of themselves and the best performing team that we can be.

We look forward to meeting you soon!