Shoplet needs customer service representatives and inbound/outbound call agents

Shoplet is a US-based e-commerce office supply company that caters to business customers & offers over 1 million products. We are looking for experienced Customer Service Representatives for Email Support & Inbound/Outbound Call Agents. This is a long-term remote position with opportunities for rate increases and performance-based bonuses.

Benefits of Remote Work with Shoplet:

• Be independent and in control of your career
• Receive higher pay than typical BPO positions
• Save time & money by eliminating your commute
• Spend more time with your family & loved ones
• Cut down on stress while boosting productivity
• Work with a dynamic & friendly group of international employees
• Reduce your carbon footprint ☺

Requirements:

• Able to work full time (M-F 9am-6pm ET)
• 3+ years experience in customer care (previous work with top ecommerce sites is a plus! (ie: Amazon, Staples, Office Depot, Walmart, UPS, eBay, Shopify stores, etc.)
• Fill out Google Form below in its entirety (including a short video clip)

We have 10 job openings (3 positions described below). Applications are accepted via the following Google Form only:

https://docs.google.com/forms/d/e/1FAIpQLSdnt0XcEmfmIk_6K5SSpJk1N9FCmOF7niety8-T2MIMC9la5w/viewform?vc=0&c=0&w=1

INBOUND SUPPORT

Responsibilities

• Respond to inbound calls.
• Send email responses
• Responding to customers about delivery times and order status

Compensation: -starting hourly rate $2.5/hr -increase after a month depends on the performance -bonuses once regular -payout thru Paypal bi-weekly

Job Skills

• Experience in customer support in e-commerce
• Very familiar with e-commerce (amazon,CRM,etc)
• High sense of customer service orientation
• Excellent communication skills
• Fluent in English

EMAIL/CHAT SUPPORT

Responsibilities

• Respond to customers inquiries through email
• Communication with both customers and the warehouse
• Provide detailed responses and inquiries

Job Skills

• Must have Microsoft Excel experience
• Must be very proficient and fluent in English
• Quick witted problem solvers
• Data entry specialist

Compensation -$2/hr -bonuses once regular -payout thru PayPal bi-weekly

OUTBOUND AGENTS

Responsibilities

• Placing follow-up calls for target clients who ordered from us
• Promoting and pitching products related to the clients previous purchases
• Responding to customers about delivery times and order status

Job Skills

• Strong communication skills in both written and verbal
• Strong and upbeat personalities
• Highly organized

Compensation -$2.50/hr -Other perks upon hitting the goal -bonuses once regular -payout thru PayPal bi-weekly