For interested applicants please read thoroughly the details below: Rate: $4/hr with 13th month pay(approximately 32k depending on current exchange rate during wire transfer) Payment Method: Wire transfer direct to your bank account monthly
Responsibilities
- To answer phone calls as PBX Operators/Guest Service Agents/Hotel Reservation Agent
- Speaking clearly with a bubbly, strong, and confident voice
- Being friendly, warm, intuitive, anticipatory and interactive with potential and existing hotel guests
- Use correct verbiage and procedures for the hotels
Requirements
- previous hotel experience a must(pls don't apply if you don't have previous hotel experience as it will be automatically discarded), preferably working with any US hotels or any hotel call centers
- 3 references and contact details, required from previous jobs
- This position will be work from home, working with American Hotels
- Your own computer / laptop is a must
- 2nd monitor is a must
- Good Headset is a must
- MUST HAVE Fiber connection 15 upload / 15 download, UNCAPPED
- 5 working days a week, 2 days off
- availability to work on weekends and PM shift EST
- Minimum of 30 hours per week, maximum of 40 hours per week, per person
- Native English a must, or as close to perfect English a must
- American culture, language, understanding, and background a must
- Screen at least 13", recommended 15"
- VGA or HDMI port (for 2nd screen / external monitor)
- CPU - Intel / AMD - at least 2GHz
- RAM - at least 4GB
- Hard Drive - SSD (solid State) or SATA (not solid state)
- 2GB free disk space minimum / No more than 80% full
- Operating System: Windows, MacOS or Chromebook
- Some local public holidays will be required to work, as our customer hotels are 24/7
- A quiet and uninterrupted place of work is required and not negotiable
Education and Experience
- High School Diploma (or equivalent) qualifications
- Experience in handling calls from hotel guests a must
Skills
- Excellent verbal communication skills and etiquette.
- Excellent written communication skills and etiquette
- Good computer skills and tech savvy.
- Attention to detail: Please mention the word "ABS-CBN" somewhere in your application for this job.
- Top end customer service skills
- Interview to be conducted via Skype. NO camera needed (if not wanted) - just voice is fine.
- Please also mention your skype username in your application for this job.
- Send us a 1-minute voice recording telling us about yourself, where do you intend to work from when hired and your internet speed.
- Please also send us screenshot of your computer specs and speedtest result.
Thank you.
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