Virtua Outsourcing Solutions is Hiring Technical Support Representative

Work Remotely? [Yes/No]: Yes Job Role: Technical Support Representative Company: Virtua Outsourcing Solutions Work Hours and Schedule: full time 40 hours a week Graveyard shift - EST Rate or Salary range: $6/hourly Commission Based only? [Yes/No]: No

Our Story: We both came from the BPO industry and ventured into online freelancing when it was still new in the Philippines. While the adage is “Do not bring your work home with you”, we have found ways to work more effectively and find more time for ourselves and our families. We have found that having more time to learn other skills and pursue other passions results in more well-rounded and happier individuals. Happy employees are more productive.

We wish to give the same opportunity to other Filipinos. What sets us apart from other remote workers is that we make it a point that you feel our presence in your day to day operations- just as if we’re in the office with you. We make sure that we match your company’s culture- and bring our own mix of chaos. We bring you workers who want to be a part of something bigger and not just go through the motions. We offer an end-to-end service that grows your business. We help provide process improvement by consistently asking — What is working? What’s not working? What can be better? We take 100% accountability with our process and goal delivery.

Here’s what you’ll be doing:

• You’ll be learning the ins and outs of our product as well as our processes
• You’ll respond to inbound support requests via email or chat
• While we do not take calls nor do callbacks at the moment, there is still a chance that we will be offering this to our users. We’d prefer applicants that are comfortable talking over the phone.
• Troubleshoot issues as surfaced by users -︎ Use our knowledgebase to determine how to handle user issues
• Identify gaps in our knowledgebase and file an update request
• You’ll need to be active in giving feedback on how we can make our processes/product better.

Qualifications for the ideal candidate:

• Topnotch English skills - written and verbal
• Excellent Internet connection. Equipment ready: headset and webcam
• You’ll be the first person that our users interact with, so you should be friendly and personable!
• Has the presence of mind
• Team player
• Problem solver
• Quick learner who wants to constantly improve
• Reliable and values punctuality. We need you to be on during business hours and able to answer emails as soon as possible.
• You may not know a lot about tech but you’re excited to learn more about it
• Experience with tech support is a plus