We Are Currently Hiring Operations Manager!
Hiring Operations Manager!
Your Responsibilities: π Manage daily operations and processes of the company π Build systems to streamline operations, including development of our CRM (Zoho) π Handle client and VA-based support and issues, including client and VA retention π Objectively manage all operations and support staff and hold them accountable π Continuously improve support systems for proactive client and VA check-ins π Develop company-wide communications, including, but not limited to, engagement between VAs and clients π Implement feedback system for positive online testimonials π Manage VA medical insurance via HMO provider π Manage client billing and VA payroll π Engage with new hires and new clients, sharing best practices and company orientation π Manage onboarding and offboarding systems for new clients and VAs π Ensure VAs report to shift on-time via automated clock-in system π Track VA leaves and absences π Track and monitor Key Performance Indicators (KPIs) π Proactively communicate with team members about potential challenges
Requirements π€ Proven work experience as an Operations Manager or similar role, ideally in the work-from-home industry π€ Hands-on experience with organizational effectiveness and operations management π€ Familiarity with Zoho CRM and related products (Zoho One, Zoho Invoice, etc) π€ Exceptional verbal and written communication skills π€ Fluent in English π€ Excellent organizational skills π€ Be able to build strong client and VA relationships π€ High emotional intelligence π€ Fearless drive and motivation π€ Absolute team player π€ Ability to work independently π€ Ability to work under high pressure π€ Ability to produce quality output on time
Benefits π‘ Salary: $1,250 USD/month π‘ Comprehensive Health Coverage for you and your dependent - not just an allowance! π‘ Depending on skills, desire and performance, the right candidate will grow with the company into a senior position within the next few years π‘ 10 paid company holidays off annually π‘ Unlimited personal paid time off π‘ Guaranteed pay on time, every time (3% higher exchange rates than most payment systems - we take care of transaction fees so you don't have to!π€
Hello! Looks like you are interested in this job, but you havenβt signed up for an account yet.
When you create an account, you can apply for this job and get the latest job alerts via email for free.