We are looking for Non-Voice Customer Service: Support tickets + email

HIRING: Non-Voice Customer Service: Support tickets + email Salary: 4 USD/HR FULL TIME POSITION

We are looking for a Customer Service Support representative who will play an important role in assisting in answering customer inquiries on products and services via support tickets + emails and various business administrative tasks, including

• Replying to support tickets + sales inquiries + billing issues
• Handling complaints, provide appropriate solutions and alternatives
• Handling chat and email support across multiple sites
• Debugging technical issues (training included)
• Perform other duties as assigned

To be successful for this role, you must be/have:

• Has basic understanding of cryptocurrency
• Proficient in using Zendesk
• Knows how to use Discord
• Enthusiastic and has a can-do attitude
• Excellent comprehension skills
• Someone that has exceptional speaking and written English
• Strong organizational and communication skills
• Detail oriented (has an eye for perfection!)
• Ability to multitask
• Savvy with computers: fast in picking up new software, ability to learn new systems quickly
• Customer service background
• Passionate about self development and continuous improvement PURPLE PEARS

Requirements:

• 100% fully available; no current open contracts with other employers: must be free from commitments.
• Must have a stable internet connection with atleast 10Mbps speed.
• Available during 11AM-7PM CET: must be comfortable working graveyard shifts!
• At least 3 years background in the Customer Service Industry
• Experience in CRMs and spreadsheets
• Can work on weekends

We're a team of high quality virtual workers who help clients and freelancers like you connect and work online. As part of our team, we'll give you an opportunity to work with us long-term, receive competitive rates, and potential additional benefits.

This is for a long-term employment with a chance to learn various skills along the way.