HIRING! HIRING! HIRING! Work Remotely? Yes Job Role: Customer Service Representative | LONG TERM Company: BrightDrop Virtual Assistants Work Hours and Schedule: Weekdays Monday to Friday 7am-4pm EST (40 hours/week) Work Duration: Full-time Rate or Salary range: Php 35,000/ month Commission Based only? No

About our client: Our client is Plumbing and heating company with 15 technicians and have been in business 62 years.

Required Experience: 2 years experience as a Customer Service Representative

Primary Tasks: Supports the day-to-day operations of the company by efficiently scheduling technicians to calls. Answer all service calls to ensure maximum scheduling efficiency without compromising client satisfaction. Schedule service appointments effectively and maximize productivity. Notify clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window and re-scheduling the time at the client’s convenience. Communicate with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to the technicians. Every effort should be made to keep technicians on the job. Share responsibility to ensure that all technicians arrive at their designated appointments ON TIME. Debrief technicians after each call and insist that all employees collect payment immediately after each job is completed.

Skills Required: Excellent verbal and written English Telephone etiquette and working knowledge of email systems 40 wpm typing speed.

TWO STEPS REQUIRED TO APPLY! 1.Write 3-4 Paragraphs about your work history. Be sure to include details of outbound calling jobs and use proper grammar. Grammarly.com can help with proofreading. 2.Submit Video Recording – Make a 1 – 2-minute video describing your work experience using your computer. Upload the recording to google drive and send the link. This allows the client to see and hear your verbal English skills.

Recording Requirements: Record from workplace you would use if hired with no background noises Use computer, not cell phone. If cell phone is only option, make sure it’s sitting stable Dress decent – no hats, tank tops…etc. Make a good first impression

Thanks and Good luck!