Assistant Launch is hiring a highly specialized Client Success Associate!

Ready to launch your career with us? Assistant Launch is hiring a highly specialized Client Success Associate!

The Client Success Associate enables our Executive Assistants to consistently provide excellent services to our clients by identifying and addressing needs, manage gaps, and provide feedback with personalized coaching.

At the same time, the successful hire will maintain good working relationships with our clients that contribute to the company’s growth, work closely with our clients and act as the main point of communication between them and Assistant Launch.

Work hours: US Pacific Standard Time (fixed)

Salary: $640 / month

RESPONSIBILITIES:

• Provide assistance to the Client Success Director
• Onboard new employees and provide company access, resources and support necessary for Executive Assistants to deliver exemplary performance
• Participate in the pairing process by providing sound recommendations
• Create an onboarding plan based on the clients’ needs and guide the EA before the introduction call
• Prepare EAs and build their confidence as they start working with clients and set them up for success
• Coach and direct EAs as to optimizing strengths and address areas of improvement by giving them clear, timely and actionable feedback
• Monitor and track client-EA partnership and mediate whenever there are performance issues
• Guide EAs build and improve their skills by teaching relevant skills and techniques
• Ability to Manage Up (pro-active in terms of updating/reporting of pending assignments)
• Conduct regular check-ins with EAs and provide a detailed report for the internal team through Monday.com
• Share feedback with Human Resources so they can reassess sourcing and hiring strategies
• Other tasks as assigned

REQUIREMENTS:

• At least 2 years of relevant experience as Client Success Associate in a virtual agency setup
• Excellent command of the English language
• High attention to detail and the ability to find meaningful insights in data
• Formidable leadership skills
• Can come up with high-level solutions to issues and concerns faced within the department
• Has a continuous improvement mindset
• Proficient with MS Office and Google Workspace applications, working knowledge in Project Management applications such as Monday.com, comfortable with communication tools such as Slack and Whatsapp
• Has a genuine disposition to care for and nurture our EAs
• Able to work during US Pacific Standard Time

Note that we will only be responding to applicants with relevant experience.

Thank you!