CODEPATH.ORG is looking for a Remote Customer Support Team Manager!

CODEPATH.ORG is looking for a Remote Customer Support Team Manager!

Rate: Starts at $12/hour, depending on experience Work Remotely? [Yes/No]: Yes Job Role: Customer Support Team Manager (Inbound email from students and volunteers) Company: CodePath.org Work Hours and Schedule: Mostly flexible but needs time overlap with direct reports and occasionally 1-2 hours with the Strategic Leadership Team at US Pacific/Eastern time zone as needed Approx workload: 25-35 hours/week Commission Based only? [Yes/No]: No

Description/Information:

• As the Customer Support Team Manager, you are responsible for overseeing the team that handles inbound emails from students, applicants, and potential volunteers.
• This role involves heavy coordination with the rest of the department regarding policies, as well as training within the team.
• You will be asked to build your support team through hiring and training
• You are expected to use a laptop/PC that can run Zoom and Slack.

Thank you.