Established Company Looking for a Customer Service Representative (Voice/Email) (Night Shift)

Job Description: Reply to customer emails Process refunds and replacements Attend to customer reviews and seller feedback Respond to customer questions on Amazon marketplaces Answer customer calls (VOIP phone software provided) Work on other customer service tasks that may arise in the future

Qualifications: Should have at least 1 year of experience in a call center (agent level, voice account) Should have at least 1 year of experience in customer service Should be proficient in speaking and writing English (at least neutral accent) Basic knowledge of Excel, Microsoft Word, Google Sheets and Google Docs Should have own laptop and DSL/ Fiber internet connection Experience with Amazon preferred but not required Skills Required: Attention to details Can work with minimal supervision Should know how to empathize with customers Should be able to handle irate customers Should have ability to use positive language Should have excellent comprehension skills

Offer: PHP23,000 per month to start, with probationary period of 6 months PHP27,400 per month after probationary period, with possible annual increase depending on performance 13th month bonus + Annual Performance Bonus Paid sick leave and vacation leave after probationary period

Schedule: Monday to Friday: 8am - 4pm (EST) or 9pm - 5am (Philippine time) Reply to emails every Sunday (anytime of the day, takes about one hour)

Application Process: Should your application get picked for the second round, you will receive a notification and take a test (we want to see how good you are in replying to emails) Applicants who pass the email test will go through an interview with the Customer Service Manager Applicants who passed the interview will move to an interview with the CEO