Helpdesk Support Specialist

ARE YOU LOOKING FOR AN OPPORTUNITY TO WORK IN A STARTUP PROCESS AUTOMATION COMPANY? BE PART OF OUR DYNAMIC CORE TEAM! • Work Remotely • Client: CEO and Investor Daniel Wang • Work Hours and Schedule: May be flexible but preferably avail: 8am-5pm CDT • Work Duration: Long-term • Earn $3-5/hr (depending on your work experience)

About MSPbots.ai MSPbots is a process automation company that's been built to help MSPs (IT-Managed Service Providers) automate their business processes by developing bots. We are a fast-growing, well-resourced US-based company that aims to be the top robotic process automation platform.

HELP DESK SUPPORT SPECIALIST

Job Description:

1. Respond to clients' concerns via phone, chat, and email.
2. Monitor tickets to ensure resolution within SLA.
3. Ensure follow ups are made
4. Produce reports for easy tracking
5. Establish excellent communication between the client and the company
6. Create ticket documentation, process, and reports for clients

Requirements:

1. Excellent written and verbal communication skills
2. Fit the company core values
3. 2-3 years as a service desk support in an MSP (IT service) business
4. Knowledgeable in ConnectWise and other MSP management software (Autotask, ServiceNow, etc)
5. Ability to establish and retain a strong business relationship with clients/members
6. High level of comfort with technology

Benefits:

• $3-5/hr (depending on your work experience)
• HMO (employee & dependent/s)
• Life Insurance
• Reimbursement for Dental and Vision
• PTO
• US Holiday Pay