Looking for account managers to help our division managers to communicate more efficiently

We are an established Digital Media agency, and we're looking for someone who can help our various division Managers communicate more efficiently with our clients. This role requires excellent English writing and speaking skills, clear and polite communication, high levels of organization, and most importantly a warm and friendly personality!

You should have a general understanding of the various forms of digital marketing in order to discuss tasks with our clients, and you will of course receive ample training. This is primarily an administration and customer service position, so the candidate we are looking for needs to be extremely honest, trustworthy, and diligent. Someone who loves learning and taking care of people and turning problems into opportunities. You will become part of a team of select individuals on a very specific mission: we are always looking to grow our marketing firm to the next level, and simultaneously continue our philanthropic work through supporting children in need throughout the world.

Tasks will include but are not limited to:

• Communicating with our clients via email and phone to get them to approve billable web edits
• Onboarding new accounts as efficiently as possible
• Coordinating with our team to ensure tasks are completed in a timely manner
• Communicating to our accounting department to ensure all work is billed
• Organizing tasks and notes using our various software
• Monitoring worker’s time to ensure all time is entered and tracked
• Filing reports as required
• Professionally handling any client issues
• Keeping an eye out for opportunities to grow client accounts
• Handling special projects and new opportunities as they arise

Must-Have

• Customer Service Experience
• Keyword “ YOUR NEXT VA”
• Communicating with our clients via email, video call, and phone
• Experience with various digital marketing services
• Experience with task-management tools such as Trello, Monday, or ActiveCollab