Our Semicolon Connects Team is looking for Client Success Manager / Digital Marketing Manager

Our Semicolon Connects Team is looking for a new member to work with us! Work Remotely: Yes Job Role: Client Success Manager/Digital Marketing Manager Company: Semicolon Connects Work Hours and Schedule: Flexible Work Duration: Full-time

Role: Responsible for building relationships with clients while ensuring that their KPIs and business needs are met by their assigned Virtual Aids. Serves as a liaison between the Company and client to maintan high satisfaction of the client. Ideally, the CSM has a strong background in DMM to effectively support coaches in their business' needs.

Responsibilities:

• Liaison between SC and its clients to ensure assigned Virtual Aids deliver high quality services to clients.
• Develop and implement action plans to improve the company-client relationships and the retention of the client.
• Building relationship with prospective and existing clients.
• Check-in with clients if there are other services that we can offer to support their business.
• Always ready to attend and identify clients' needs and requirements and propose suitable solutions.
• Upselling and cross-selling products/services to clients.
• Resolving complaints and issues efficiently and in a timely manner.
• Coordinate and secure the renewal of client agreements.
• Onboard and keep each client's product journey up to date.
• Generating reports and dashboards for the company and clients.
• Update, track, and maintain Customer Relationship Management tools and platform

Qualifications:

• Bachelor’s degree in Marketing or Communications or equivalent experience
• Proven strong work experience in Digital Marketing
• Strong interpersonal and communication skills
• Good comprehension skills and enthusiastic
• Experience in software such as Canva, Asana, Trello, Slack, Zoom and Bubbles.

What’s in it for you?

• Permanent WFH
• Flexible Work Hours
• Fixed Weekends Off
• Fast career growth & development with our internal promotion