Trendsi Co. is Hiring E-Commerce/Dropshipping B2B Customer Service Representative (EMAIL/CHAT)

🔥 WE ARE HIRING 🔥 Role: E-Commerce/Dropshipping B2B Customer Service Representative (EMAIL/CHAT)

Company: Trendsi Co. 📍Remote work: Yes. Permanent work from home. 📍Full Time work: Yes Full time ONLY. No part time post. 📍Salary: $500 to $600 NON-NEGO starting salary plus weekly incentives. 📍Shift schedule: 24/7 Operation 3 schedules. Manila time 3pm to 11pm, 11pm to 7am and 7am to 3pm 📍We are 24/7 operation you will work 5 days per week 2 rest days and 8hrs per shift 📍 3 Months’ probation and will receive a laptop on 6th month 📍 Awesome company and management (No QA Scores, No micromanaging and not BPO style)

JOB QUALIFICATIONS: ✔1 - MUST HAVE E-COMMERCE EXPERIENCE OR DROPSHIPPING EXPERIENCE ✔2 - EXPERIENCE AND KNOWLEDGE HOW TO USE AND NAVIGATE SHOPIFY ADMIN ✔3 - STRONG CUSTOMER SERVICE EXPERIENCE ✔4 - MUST HAVE MAIN AND BACK UP CONNECTION. (VERY STRICT ON THIS) ✔5 - PREFERRABLY RESIDING IN MANILA

NOTE: IF YOU HAVE CUSTOMER SERVICE EXPERIENCE BUT DOESNT HAVE AN ECOMMERCE/DROPSHIPPING BACKGROUND OR VICE VERSA - PLEASE DO NOT APPLY. YOU WILL NOT BE ENTERTAINED.

RESPONSIBILITIES:

1. Answering chats and emails
2. Checking order status and escalating to team leads as needed.
3. Identifying Shopify technical issues, troubleshooting and endorsing unresolvable issues to the Engineering Department.
4. Sending follow up emails and sending account and order information notification emails to clients.
5. Approving seller's permit on the order management tool.
6. Reaching out to product team to get product information when a client requested product specifics.

HIRING PROCESS: 📍 - PRE-SCREEN INTERVIEW 📍 - FINAL INTERVIEW

Apply only if you are willing to wait since we will be pre-screening applicants and qualified applicants must wait for the results until we've interviewed everyone who qualified.