We’re looking for CUSTOMER SUPPORT REPRESENTATIVE!
We’re looking for CUSTOMER SUPPORT REPRESENTATIVE!
Salary capacity is up to: Php60,000 per Month depending on your experiences.
Experience Requirement:
- Has 3 years previous experience working within a technical support / customer support environment
- Has a strong desire to provide exceptional customer support efficiency with a high focus on first call resolution
- Thrives in a fast-paced environment and is comfortable with change
- Has experience in a SaaS company
Tasks
- Handling inbound customer service calls and emails
- Acting as a key point of contact for customer follow up and incident management, while maintaining the support ticket with updates and resolution
- Collabortating on cross-team and cross-product technical issues with a variety of resources including development to document software defects and customer suggestions
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