We are looking for a Technical Support Representative and Sales Representative!

Hi! We are looking for a Technical Support Representative and Sales Representative!

Our Company: Wing is a brand new, digital-first US-based wireless carrier that was created by people sick and tired of the tyrants of telecom. Wing offers a mobile experience for the new age, giving control back to the customer. Trust us, the industry hasn't seen anything like this before. Our Guiding Principles: Be Passionate. Continuously Learn. Embody Ambition. Be Humble.

What You’ll Do:

• Respond to inbound customer calls and messages via various internal customer relationship management tools (Apps, website chats)
• Express understanding, patience and empathy while working with the customer
• De-escalate customers who call in and help resolve their concerns in a professional manner
• Work cross-functionality with other departments to support the broader goal of delivering an amazing customer experience in the most simple and effective manner
• Ensure all communications are clear, engaging and consistent promoting a culture of learning and collaboration across the entire company

Requirements: Flexible schedule; able to work evenings and weekends Experience working in a Call Center preferably in Telecom Industry and with past experience as a Technical Support Representative or as Sales Representative Comfortable learning new software and computer systems Adaptive with the ability to multitask Strong organizational and leadership skills

Type of work: Remote / Work from home Rate: $3.75-$4.38/hour

Please only apply if you have experience.